Rules on functioning of the school transport service

1. General

The "Association de Transport des Elèves des Ecoles Européennes" (hereinafter referred to as the “ATSEEE”) is a non profit organisation (asbl) which is run by Management Committee made up of volunteer parents. The Association organises bus transport for pupils of the European schools Luxembourg. The present rules define the administrative procedures and the code of conduct for pupils and persons exercising parental authority over them, as well as their representatives.

While enrolling pupils in the bus service, the parents/persons exercising parental authority accept that ATSEEE as responsible for transport can impose withdrawal of subscription when pupils, persons exercising parental authority or their representatives, cause incidents that put the security of the other passengers, the driver, the monitor or any other person in danger or cause damage to the bus.

2. Reimbursement of the incurred costs

To use of our service must be paid. Prices are specified here: https://atseee.eu/prices/. The the reimbursement of the incurred costs has to be paid to ATSEEE account. Details about the amount and account number are to be found on the ATSEEE website (www.atseee.eu).

3. Enrolment

Only pupils enrolled for the service or those who have bought a single trip ticket are allowed on the bus under the conditions stated below. Parents or any other person not being a pupil cannot use the service. Exceptional situations entitle the President to decide upon admitting in the bus a person other than those stated above against a fair fee to be determined by the President of the association on a case by case basis. Such cases would include for example an assistant of a pupil with special needs.
Staff of the ATSEEE’s Office is entitled to enter buses to perform a specific task at the
requirement of the President/Vice-president, as is, for example, in the case of spot checks.
Requests for enrollment must reach the ATSEEE office by 31st July in the school year  preceding that for which the request is made. Opening of the enrollment, its conditions and the deadline as well as the enrollment form are published on the ATSEEE’s website.

Enrollment must be renewed for each school year. The request for enrollment must be made via an online form on the ATSEEE's website. In case of pupils in shared custody which has an impact on the pupil's trips, the appropriate specifications must be made.

Pupils benefiting from the European Institutions and European Schools school allowance must validate their employment with Staff number. Otherwise, the transport fee will be invoiced to the parents.

The number of buses and places in each bus being limited, the ATSEEE will process the requests for enrollment received within the time limit first. An enrollment request cannot
be conditional on the creation or move of stop. Requests for stops received within the
deadline (15st June) will be taken into account, whenever possible, for planning
of the next school year.

Should the number and/or content of the request received after the deadline be significant
enough to require changes of the lines, the ATSEEE may propose adaptations during the first school term. In any case, no guarantee can be given. Parents using the lines concerned will be informed by email at least one week in advance.

Pupils are authorized to use the lines for which they are enrolled. Choosing another bus line or another existing stop is possible during the season if justified by objective reasons (e.g. change of residence, separation of parents) and if places are available on the line concerned. The respective request must be sent to the ATSEEE office at least 2 weeks in advance. In exceptional cases, users may request to use another line or to use current line on a different number of days, depending on the capacity of the bus (and availability of places).

Subscription is valid from the date requested and confirmed by the ATSEEE office until the end of the current school year. The  the reimbursement of the incurred cost is payable from the beginning of use of the service till the end of the school year.

4. Communication

As a rule, without prejudice to the provisions stating otherwise here below, the ATSEEE communicate general information to users through its website (www.atseee.eu). Questions of individual character should be sent to by email. In case of emergency, especially during the transportation hours, the users should contact the ATSEEE Office by phone. The opening hours and the coordinates of the ATSEEE Office are published on our website and promptly updated if changes occur. Users must provide ATSEEE with a valid email address, postal address and phone numbers. It is their responsibility to ensure that they can be reached in case of emergency. Therefore, parents should update this information as soon as any changes occur. Any information of individual nature is, in principle, communicated by email.

5. Report a problem or incident with school transport

It is really important that we know about any problems with school transport, such as a vehicle running early or late, if a vehicle fails to operate and any behavior issues on school transport. We only know about a problem if we're told about it. Please give us specific details so that we can discuss any issues with the contractor or the school. If you prefer, you can tell us anonymously. We will deal with all matters reported to us in confidence. Please see our Rules on ATSEEE buses section below for more information.

6. Parents responsibilities

It is parents responsibility to make sure your child gets to and from the school transport pick up and drop off point safely. Parents are also responsible for your child while they are waiting for the transport to arrive and after they have left the vehicle at the end of the school day.

We ask that all children are waiting at the bus stop 5 minutes before the bus is due to arrive. We also ask that children wait for 20 minutes after the bus is due in case the vehicle has been delayed in traffic. We always try to tell parents if there are any delays that we know about.

7. Rules on ATSEEE buses

  • Children must listen to the driver and follow the driver’s and security agent's directions. They have the authority of a classroom teacher.
  • All of our contracted fleet has seat belts, which must be worn by law
  • Before boarding and after exiting the bus must keep a safe distance from the bus. Keep at least 2 meters away from the bus.
  • Children are to enter the bus promptly, immediately take their seats, and remain seated whenever the bus in moving.
  • Children are to conduct themselves on the bus in such a way that will not distract the driver. Distracting the driver puts everyone on the bus at risk.
  • Children must remain properly seated at all times. (Back to Back; Bottom to Bottom; Book bag on the lap).
    Outside of ordinary conversation in a normal tone, classroom conduct is to be observed when on the bus.
  • Children are not to touch the emergency equipment on the bus (emergency doors, windows, roof hatches, body fluid/first aid kits, 2-way radios, etc.) except as directed by the driver or during an actual emergency.
  • The bus windows should not be opened without permission from the driver.
  • Children are to keep all body parts inside the bus. (Hands, arms, head, hair, etc.)
  • Children are to keep their hands and feet to themselves. (No fighting; horseplay)
    Children are not to eat or drink while on the bus.
  • Children are not to throw objects of any kind either inside the bus, out of the bus, or around the bus.
  • Children should help keep the bus clean, sanitary, and orderly. They must not damage or abuse bus seats or equipment.
  • Children are not to use abusive language or profanity, obscene or rude gestures, or spit while on the bus.
  • Children may NOT bring large musical instruments, any animals, balloons, glass containers or objects, or large school projects onto the bus.

8. Behavioural problems

When we receive information about a behavioural problem we will contact the school and work with them to try to solve it. We take poor behaviour, including bullying, very seriously. We deal with reports of problems in many ways:

  • We report each child or incident to their school.
  • Schools address poor behaviour on school buses as seriously as they do with similar behaviour on their own sites.
  • We write to the parent or guardian of the child, warning that transport may be withdrawn, unless the incident is extremely serious, then transport may be withdrawn immediately.
  • We record incidents of poor behavior. Repeated poor behaviour will lead to a ban from transport. The length of the ban will often be guided by what the school feels is appropriate, although bans are usually for a minimum of 5 days. For persistent very poor or dangerous behaviour, we will ban pupils for much longer. During the ban, the child's parent or guardian is responsible for getting them to school. We do not provide alternative transport for banned pupils.